lb18 Privacy Policy

Welcome to lb18, Bangladesh's trusted online casino and sports betting platform. At lb18, we are deeply committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy outlines the types of information we collect, how we use that information, and the steps we take to keep it secure.

By accessing or using the lb18 platform — whether through our website or any associated application — you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, we recommend that you discontinue use of our services. This policy applies to all registered users, visitors, and anyone who interacts with lb18's services in Bangladesh and beyond.

When you register and use lb18, we collect several types of information to provide you with a safe, personalised, and responsible gaming experience. The categories of data we collect include:

• Identity information: full name, date of birth, national ID or passport details (for KYC verification purposes)
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or other divisions)
• Financial information: transaction history, deposit and withdrawal amounts (processed via bKash, Nagad, Rocket, Upay, or card networks such as Visa and Mastercard)
• Technical data: IP address, browser type, device identifiers, operating system, and session activity logs
• Gameplay data: betting history, game preferences, session duration, and responsible gaming tool usage

In some cases, we may also collect information you provide voluntarily through support tickets, live chat, or feedback forms. We only collect what is strictly necessary for legitimate operational and compliance purposes.

The personal data lb18 collects is used for specific, lawful purposes. We do not process your information beyond what is described in this Privacy Policy. The primary uses of your data include:

• Account creation and verification: to register your lb18 account, verify your identity (KYC), and confirm your age eligibility (21+ only)
• Payment processing: to manage deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, and supported card networks
• Customer support: to respond to queries, resolve disputes, and assist players in English through our 24/7 support team
• Platform improvements: to analyse usage patterns, fix bugs, improve game performance, and enhance the overall lb18 experience
• Fraud prevention and security: to detect suspicious activity, prevent money laundering, and maintain the integrity of our platform
• Responsible gaming compliance: to monitor gameplay patterns and proactively support players showing signs of problem gambling, including enforcing self-exclusion requests

lb18 does not share your personal data with third parties except in the limited circumstances outlined below. We never sell data for advertising or commercial gain. The circumstances in which data may be shared include:

• Payment processors: financial transaction data is shared with trusted payment partners (such as bKash, Nagad, and Rocket operators) solely to execute deposits and withdrawals on your behalf
• Legal obligations: where required by applicable law, court order, or regulatory authority, lb18 may disclose specific data to the relevant body without prior notice to you
• Service providers: carefully vetted third-party vendors (e.g., game providers such as Pragmatic Play, Evolution Gaming, Spribe) who support the operation of lb18 may receive limited technical data under strict confidentiality agreements

In all such cases, only the minimum necessary data is shared. lb18 requires all third parties to handle your data in compliance with applicable data protection standards and confidentiality obligations.

lb18 retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. For financial and transaction records, we may retain data for a minimum of five years in accordance with standard financial record-keeping requirements applicable to online gaming platforms.

Once your account is closed or data retention obligations have been fulfilled, your personal information will be securely deleted or anonymised so that it can no longer be used to identify you. You may request early deletion of your data subject to applicable legal and compliance constraints by contacting our support team.

lb18 respects your rights as a data subject. As a registered user, you have the following rights with respect to your personal information:

• Right of access: you may request a copy of the personal data lb18 holds about you
• Right to rectification: you may request correction of inaccurate or incomplete information on your account
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data
• Right to restrict processing: you may request that lb18 limit the processing of your data in certain circumstances
• Right to data portability: you may request a structured, machine-readable copy of your data to transfer to another service

lb18 takes data security seriously. We implement technical, administrative, and physical safeguards designed to protect your personal information against unauthorised access, loss, destruction, or alteration. All data transmitted between your device and the lb18 platform is protected using industry-standard SSL (Secure Socket Layer) encryption with 256-bit keys.

Our internal team members are granted access to personal data only on a strict need-to-know basis, and all staff handling user data are trained in data protection best practices. While we employ rigorous security measures, no platform can guarantee absolute security. We encourage users to choose strong, unique passwords and to avoid sharing account credentials with anyone.

The lb18 platform integrates with third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, among others, to deliver a wide library of casino games, live dealer tables, crash games, and slots. These providers may collect limited technical data (such as session tokens and gameplay events) in connection with the games they power on our platform. This data collection is governed by each provider's own privacy practices.

lb18 is not responsible for the privacy practices of external game providers or payment processors. We encourage you to review their respective privacy policies for full details. lb18's own Privacy Policy applies solely to data collected directly by lb18 through its platform, website, and customer support channels.

lb18 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of lb18 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage all users to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lb18 handles your personal data, please reach out to our dedicated support team. We are available 24/7 and are committed to responding to all privacy-related queries promptly and professionally.

Contact email: [email protected] — Our support team operates in English and is available around the clock, every day of the year, including Eid, Pohela Boishakh, and public holidays in Bangladesh.